Your Privacy is Our
Top Priority
At BahrainTeleco, we believe connectivity should never come at the cost of your personal data. This policy outlines how we protect your information while delivering the ultra-fast 5G experience you expect.
Transparency in Connectivity
By using our network, services, or visiting BahrainTeleco.bh, you agree to the practices described in this policy. We are committed to keeping this document updated as technology evolves.
The Information We Gather
To provide seamless 5G coverage and robust fiber services, we collect specific types of data. This helps us maintain network integrity, bill you accurately, and ensure your safety. Here is a breakdown of what we collect:
Identity & Account Details
- •Full name, date of birth, and CPR/ID number (for legal compliance)
- •Contact numbers, email address, and billing address
- •Payment method information (processed securely via PCI-DSS partners)
Technical & Usage Data
- •Device identifiers (IMEI, MAC address) and SIM details
- •IP address, connection speed, and data consumption metrics
- •Location data (tower triangulation) only when necessary for service delivery or emergency calls
Communications
- •Support chat logs, emails, and call transcripts for service improvement
- •Feedback forms and survey responses regarding network quality
Cookies & Digital Tracking
- •Session identifiers to keep you logged in securely
- •Analytics cookies to understand site traffic ( anonymized )
- •For specific details, please review our Cookie Policy.
Purposeful Usage
Service Delivery & Management
Your data allows us to activate your SIM card, assign fiber IP addresses, and manage your billing cycle. We use usage metrics to calculate your monthly bill accurately and to troubleshoot network issues if you report a service outage.
Furthermore, aggregate data helps our engineers optimize 5G tower placement in Manama, Riffa, and Muharraq, ensuring that bandwidth is allocated where it is needed most during peak hours.
Security & Fraud Prevention
Protecting your digital identity is paramount. We monitor network patterns to detect unusual activity that may indicate SIM swapping attempts, identity theft, or unauthorized access to your account.
Your Digital Rights
Under Bahrain law, you have significant control over your personal information. We have built tools to help you exercise these rights easily.
Questions About Your Data?
Our dedicated Data Protection Officer is available during working hours to address any specific concerns regarding your privacy or to assist with data requests.
Contact Us
Phone: +973 1729 6754
Email: info@BahrainTeleco.bh
Working Hours: Sunday - Thursday: 8:00 AM - 5:00 PM
For general support and network issues, please visit our Support & Contact page.